What Information is Typically Gathered
We collect various types of information from and about the Users of our Website for a variety of purposes, including processing requests, improving the User experience with our Website, communicating with Users and providing support. Without limitation, we may collect personal information from our Users when they visit the Website, request information about Content, products or services, make purchases, enter into licenses, submit surveys, or participate in sweepstakes or other promotions. We collect that information to help us better meet User needs and to gather a greater understanding of our Users and their preferences and expectations related to the Website and to us.
From time to time, we may also request various types of personal information from you, including your first and last name, current address, e-mail address, phone number, age, credit card number and password. We request personal information only as we believe is reasonably necessary and as reasonably tailored to the functions of the Website, including, without limitation and only if they are provided by or through the Website, subscriptions, registrations, purchases, downloads and uploads.
In some instances, you may be given the option to decline to provide information. In other instances, we will require the requested information in order to provide the particular function of the Website.
Information Collected from other Sources
In the event that we provide Website functions to Users that require the review of their credit histories, we may seek that information from reputable credit-reporting services. That information will not be shared by us with third parties.
Information collected Automatically
When using the Website, our system may automatically collect information about your visit, including your Internet protocol (IP) address, and various other technological pieces of information that might include, without limitation, browser type, version of browser, plug-ins, clickstream data, operating system and date and time stamp.
Cookies and Related Technology
In the event that you become set up to receive automatic e-mails from us, some of our e-mail communications to you may include a "click-through URL" linked to a particular page on the Website. By clicking on one of those URLs, you will automatically enter the Website or other sites. Our systems may track that information to gauge the effectiveness of our e-mail communications and your level of interest in particular subjects and offerings. You always have the option not to click on URL links in our e-mail communications. Please note that we will never send you an e-mail with an imbedded link that asks for your password or any financial or account information. If you ever receive such an e-mail claiming to come from us, please contact us.
We may also use tags to identify what pages of the Website are visited most frequently and to evaluate effectiveness of the search functions on the Website.
How information is Used
From time to time, we may use information relating to you to contact you about your participation in surveys, contests or other promotional activities. We may also use your information to communicate with you regarding product and service offerings and upgrades or to provide you with news updates and articles of interest. If information relating to a third party is collected from you, such as when you purchase a gift (if such a function is offered by the Website at any time), we will use the information only for the purpose of processing the transaction and we will not retain the information or share it with any other person or entity except as required to process the transaction.
Our Website uses Google Analytics. Google Analytics is a web analytics service provided by Google, Inc., of Mountain View, CA 94043, U.S.A. („Google“). Google Analytics uses so-called “cookies” (for more on cookies, see below), small files that are stored on your computer and enable an analysis of your use of the Website (for more on Cookies, see above). The information generated by the cookie about your use of the Website (such as when you visited the Website, the referrer URL, details on the configuration of your operating system, your browser and your access provider) are generally transmitted to, and stored on, a server of Google located in the U.S.A. As we are using Google Analytics’ "_anonymizeIp()" function, your IP address will be shortened within members states of the European Union or in other states of the European Economic Area. It is only in exceptional circumstances that your IP address is transmitted to the U.S.A. and shortened there. Google will use the information on our behalf to analyze your use of the Website, to compile reports on website activity, and to provide us with additional services related to the use of the Website as well as Internet use. The (shortened) IP address collected within the framework of Google Analytics will not be combined with other Google data.
You can use your browser settings to prevent the acceptance and storage of new cookies. Should you specifically disagree with the analysis of your use of the Website through Google Analytics you can also deactivate Google Analytics and thus declare your objection to the collection and processing of the respective data. To do this, please download and install the browser plugin that Google provides for this purpose. The plugin is available at
Disclosure of Personal Information
To help us provide you with better service, we may share personal information relating to you with affiliated entities. We may also share personal information with third-party joint venturers, processors or vendors, as necessary, to process orders or requests, provide extend credit, fulfill and ship orders, provide customer service, perform customer-satisfaction surveys. Your election to opt out of other data sharing by us and is not an opt-out for the data sharing described in this paragraph. The only way to opt out of the data sharing referenced in this paragraph is not to use the Website.
We may also share personal information as required by law. At times, we may share personal information in aggregate, such that no one individual can be identified.
Your personal profile may be indexed by search engines and linked to when someone searches your name.
Access to Your Account
Depending on the Website features you will use, once you log on to the Website, you can change your password, edit contributions, access and change your bio-page and personal information, print reports, write comments, update billing information or shipping address, change preferences, and make other modifications to your User profile and Website use options.
Safeguards to protect customer information against loss, theft, misuse, unauthorized access disclosure, alteration, or destruction.
We take seriously our commitment to secure your personal information. We utilize technological, physical, and administrative methods to protect personal information against unauthorized access, loss, theft, misuse, alteration, disclosure or destruction.
In the event that there are features on the Website or sites associated with it that require for you to have a password, you can help us protect the personal information you provide to us by keeping that password confidential at all times and by not sharing it with anyone. You should also change your password frequently and be sure to use a combination of letters and numbers.
Deletion of Information
You may request that we delete personal information collected about you once it is no longer needed for the purpose for which it was collected. To make such a request, please send us an e-mail at: info@SpringerReference.com
Information you Provide
If the Website at any time permits the submission or posting by you of Content, we may ask for personal information about you and information about the submission or posting. If the Website at any time uses a subscription or registration model for any function, additional personal information about you may be requested by us, including, without limitation, information related to methods and means of payment. Any function of the Website that may, from time to time, allow Users to post or upload information, or to ?chat? or otherwise provide information about themselves to other Users could result in the transmission of personal information about you to parties unknown to you. You should be aware that personal information (including your name, e-mail address, address, or phone number) provided by you in a posting or upload on the Website, if a posting or upload function is provided by the Website at any time, may, depending on the nature of the activity and the posting or upload, be available, in whole or part, to other Users with access to the applicable portion of the Website. It is possible that such a User could use that information in a manner unintended by you, such as sending you unsolicited or undesired communications. You should therefore treat any personal information provided by you in the context of a posting or upload as public information. We therefore urge you at all times to act cautiously in providing any information about yourself in the context of any posting or upload.
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Springer Science+Business Media
Attention: SpringerReference Product Management
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Attention: SpringerReference Product Management