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Emotional intelligence (EI) is an extension of social intelligence that describes a person's innate cognitive ability to perceive, identify, assess, understand, manage, and explain emotions in order to reason, guide thinking and action, solve problems, and regulate behavior. Empathy, or the understanding of other's feelings, is a critical characteristic of EI. Proponents of EI theory argue that it is the best predictor of success in life and creates the best social relations. EI influences behavior in a wide range of domains including school, community, and the workplace .